Support

Let’s sort it out.

Start with the quick answers below. If the issue remains, email the developer directly.

Direct support

A real reply, not a ticket maze.

For help, privacy questions, purchase issues, or thoughtful product feedback, write to:

hello@jeromymobley.com

Please do not send passwords, provider credentials, or payment information. Quiet Move support will never ask for them.

Quick answers

What can I import?

Quiet Move can review finished games you paste or share as PGN, and it can request completed public games by Chess.com or Lichess username. Exact public Lichess game links are also supported.

Does review require an internet connection?

No. Provider imports need a connection, but after a game is imported, analysis, review, and training run on your iPhone.

Do I need a Quiet Move account?

No. Quiet Move has no account system. Your imported games, reviews, puzzles, and settings are stored locally on your device.

Can I use Quiet Move during a live game?

No. Quiet Move is for post-game review. It does not suggest moves during live play or perform background game imports.

How do I restore Quiet Move Plus?

Open Quiet Move Settings and choose Restore purchases. Apple verifies the entitlement using the App Store account that made the purchase.

What should I include in a support email?

Include your iPhone model, iOS version, Quiet Move version, and the steps that led to the problem. If an import is involved, you may include a short sample PGN only if you are comfortable sharing it.